Privacy policy

Privacy Policy

Last updated: September 9, 2026

Horushaus operates this store and website, including the data, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). Horushaus uses Shopify to power our Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs to the extent of that conflict regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your personal information as described here.

Personal Information We Collect or Process

"Personal information" means any information that identifies, relates to, or can reasonably be linked with you or another individual. It does not include information that is anonymized or de-identified so that it can no longer be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information — including inferences drawn from it:

  • Contact details — including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information — including credit card, debit card, and other financial account information, payment card details, transaction details, payment method, payment confirmation, and other payment-related information.
  • Account information — including your username, password, security questions, preferences, and settings.
  • Transaction information — including items you view, add to cart, save to a wishlist, or purchase, as well as returns, exchanges, cancellations, and past transactions.
  • Communications with us — including information you provide when contacting us, for example when submitting a customer service request.
  • Device information — including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information — including information about your interaction with the Services, such as how and when you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you — including when you create an account, use the Services, contact us, or otherwise provide us with your personal information.
  • Automatically through the Services — including information from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers — including when we engage them to enable certain technology, or when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • To provide, personalize, and improve the Services. This includes fulfilling our contract with you, processing payments, managing your orders, remembering your preferences, sending order-related notifications, handling purchases, returns, and exchanges, creating and managing your account, arranging shipping, enabling reviews, and offering a personalized shopping experience such as product recommendations.
  • Marketing and advertising. We may use your personal information to send you marketing communications by email, text message, or mail, and to show you online advertising, including based on items you've previously purchased, added to cart, or otherwise interacted with on the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect and prevent fraudulent or illegal activity, and protect the security of our Services. If you register an account, you are responsible for keeping your login credentials confidential. We strongly recommend you do not share your username, password, or other account details with anyone.
  • Communicating with you. We use your personal information to provide customer support, respond to your requests, and maintain our relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law, respond to valid legal requests, investigate potential violations of our terms or policies, and protect our rights and the rights of our users.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

  • With Shopify and other service providers who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
  • With marketing and advertising partners to provide marketing services and advertising to you. Depending on where you live, you may have the right to opt out of having your information shared for personalized advertising purposes.
  • When you direct us, request, or otherwise consent to disclosure of certain information to third parties.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction such as a merger or sale, to comply with applicable legal obligations, enforce our policies, or protect the rights and safety of our Services and users.

Our Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services may be shared with Shopify and third parties who may be located in different countries than your own. For more information about how Shopify uses your personal information, please review Shopify's Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal information via Shopify's privacy portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. If you follow links to sites not affiliated with us, we encourage you to review their privacy and security policies. We are not responsible for the privacy or security practices of such third-party sites.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors as defined by applicable law. If you are a parent or guardian of a child who has provided us with personal information, please contact us using the details below to request deletion.

Security and Retention

No security measures are perfect or impenetrable, and we cannot guarantee "absolute security." Any information you send us may not be secure during transmission. We recommend not sending sensitive information through unsecure channels.

We retain your personal information as needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information, subject to certain exceptions:

  • Right to access — request access to the personal information we hold about you.
  • Right to delete — request that we delete personal information we hold about you.
  • Right to correct — request that we correct inaccurate personal information.
  • Right to data portability — request a copy of your personal information and, in certain circumstances, request that we transfer it to a third party.
  • Communication preferences — you may opt out of promotional emails at any time using the unsubscribe link. You may still receive non-promotional emails related to your account or orders.

If you are located in the UK or the European Economic Area (EEA), you may also have the right to:

  • Object to or restrict processing — request that we stop or limit certain processing of your personal information.
  • Withdraw consent — where processing is based on your consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before the withdrawal.

You can exercise these rights by contacting us using the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. You may designate an authorized representative to submit requests on your behalf, subject to verification requirements. We will respond to your request within the timeframe required by applicable law.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country in which you reside. Where we transfer personal information out of the EEA or the UK, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the transfer is to a country recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version on this website and update the "Last updated" date accordingly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please email us at hello.horushaus@gmail.com.