Shipping policy

Shipping Policy

How Your Order Is Fulfilled

Horushaus works with a network of production and fulfillment partners to bring you our products. Because different items come from different partners, processing and shipping times can vary from product to product.

Processing Time

Most items are made to order or fulfilled on demand once you place your order. Processing typically takes 2–7 business days before your item ships, depending on the product and the partner fulfilling it.

Shipping Time

After processing, shipping time depends on your location and the item's fulfillment origin:

  • Within Spain / EU: approximately 5–12 business days
  • Rest of Europe: approximately 7–15 business days
  • International (outside Europe): approximately 10–25 business days

Estimated total delivery time: 8–20 business days, from order date to delivery, depending on the product. These are estimates, not guarantees — actual delivery may vary due to carrier delays, customs processing, supplier location, or high order volume.

Orders With Multiple Items

If your order includes items from different fulfillment partners, they may ship separately, arriving in more than one package and at different times. You'll receive tracking information for each shipment individually.

Order Tracking

Once each part of your order ships, you'll receive a confirmation email with tracking information.

Shipping Costs

Shipping costs are calculated at checkout based on your location, the items in your cart, and how many separate shipments are required.

Customs and Import Duties

For international orders outside the EU, your package may be subject to customs fees, import duties, or taxes upon arrival, determined by your country's customs authority. These are the customer's responsibility and cannot be predicted or controlled by Horushaus.

Delayed or Lost Packages

If your order hasn't arrived within the estimated window, please allow a few extra business days, as minor delays are common. If it still hasn't arrived, contact us at hello.horushaus@gmail.com with your order number and we'll look into it.

Questions

For anything not covered here, reach out to us at hello.horushaus@gmail.com.